Transforming the Management of Identities

By AMAG Technology, President, Kurt Takahashi

Kurt Takahashi_photoAt first glance, access control systems may appear straightforward: built simply to lock and unlock a door. But delve deeper, and the administration of granting approval becomes extremely labor-intensive, and timely, in nature.

Email traffic between security teams and site managers or business owners becomes overwhelming, as requests for approvals must be granted and access taken away manually, and precious time is wasted generating reports.

While this in itself is problematic, it also leads to a rise in third-party compliance regulations. In the US, these can include everything from the Health Insurance Portability and Accountability Act for the healthcare sector to the North American Electric Reliability Corporation’s Critical Infrastructure Protection standards for utilities.

So, how do you efficiently manage the way that physical identities are requesting approval, and ensure that it is carried out correctly?

A self-contained solution

For many years there hasn’t been a solution to automate this process; one of the biggest problems with identity and access management – aside from technological developments – being the lack of knowledge around the benefits that it brings.

CONNECTLaptop.Coffee.9.17In response to this, AMAG Technology has developed Symmetry CONNECT, a policy-based identity management platform that addresses three fundamental areas – cost, compliance and risk – while streamlining and automating timely manual administration processes.

The platform is a simple-to-use self-service portal, where the user can log in and the system automatically identifies them, their role, location and the training and certifications that they possess – all the data contained within a company’s HR system.

Once the user has requested access to a particular site through the portal – a data center, for example – it sends a notification to the area owner, who can automatically see whether the user meets the criteria, and approve or deny the request.

There’s no intervention by anybody, with the system controlling both the policy and the actions. Because the entire transaction is self-contained, it can be reported on and audited against immediately, without the need for manual verification.

Equally, when onboarding new employees, the same methodology is in place. The system will use HR data to automatically grant access to a new employee, when needed, on one or multiple sites across the globe – and terminate access when the employee comes to leave the company.

Depending on the customer, requirements can be specified even further. As well as interfacing with our access control system, Symmetry, and a company’s own HR database, we can also draw upon other information. For example, CONNECT could acknowledge a company’s policy for international travelers, who may be required to sign a non-disclosure agreement before entering a building. Equally, the system could take background check information into account to manage access to a children’s hospital.

Reaping the rewards

With technology and innovation at its heart, CONNECT provides a completely unique solution to the market, and a lot of research and thought went into developing the system. We looked specifically at compliance requirements, because a lot of these have specific needs that are derived out of the access control system, which controls a site’s restricted areas.

Designed for any business working within a regulated market or that poses a high risk potential by allowing access to the wrong person – be it a bank granting incorrect access to a cash vault, or a utility company to a substation – the system has the potential to significantly improve a company’s bottom line.

CONNECT_laptop.9.17Alongside the compliance benefits, with the platform controlling the process and providing automatic vetting and reports, reducing the amount of manual reporting – across enterprises where thousands of people are often involved in approval processes – results in substantial cost savings. From a risk perspective, because it’s a policy-based system, the actions are controlled by the user from beginning to end. They can ensure that the right people have the right approvals every time, lowering the risk.

This three-pronged, automated approach is proving very successful with businesses worldwide. In fact, one customer has recently expanded its use from North America to Europe, the Middle East, Africa and Asia Pacific. We automate over a million audits a year for the business, which used to be performed manually, so the people, time and money savings are monumental.

Improved data consumption

While the platform works exclusively with the Symmetry Access Control system, CONNECT operates as an open application, which means it can integrate into most third-party databases to help consume any and all information that’s pertinent about a particular physical identity.

In the future, technological integration and automation will be paramount in the identity management and access control business. While continuing to enhance compliance, the immense amount of data collected about our people, where they’re going and how they’re going will feed into our vision of a risk-based, data-centric future.

This primary source of information feeds into a larger platform that will allow us to extract and present more intelligent data – not just around identities, but also activity and risk. This plays a pivotal part in forming a bigger picture moving forwards, a picture that will help us to better understand data, people and behavior, and their significance when it comes to security.

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New Faces, Promotions and Familiar Faces Return at AMAG

LarryButschLarry Butsch

AMAG welcomes Larry Butsch as the Regional Sales Manager for the newly combined Great Lakes and Central North Regions. Larry is based in Ohio, and will drive sales, generate new business opportunities and provide sales support to new and existing security integrators, end users and consultants.

Larry joins AMAG from HID Global – Quantum Secure. An industry veteran, Larry has worked in all areas of the business, but the majority of his career has been in the security manufacturer sales side of the business. He is looking forward to meeting each and every one of you. Please feel free to contact him at or 513-708-1877.

SaraGriffithsCroppedSara Griffiths

We are excited to announce that Sara Griffiths has been promoted to Regional Sales Specialist for the Southwest. In this newly created position, Sara will be assisting Regional Sales Manager, Chris Randall with supporting new and existing customers in this growing region. She is looking forward to getting to know her customers and will be reaching out over the next three months. You can reach her at or 310-518-2380 ext. 248.

DanEldredgeDan Eldredge

Dan Eldredge joins AMAG as Business Development Manager, Central. He will be responsible for developing relationships with consultants and engineers to develop new opportunities and grow the business. Previously, Dan worked at Convergint Technologies for eight years where he held several National Accounts and Sales roles. He is based out of Texas and reports to Director of Business Development, Kami Dukes. You can reach him at or (346) 305-0510.

Joe McCallumJoe McCallum

After spending a short time as an in-house applications engineer with an end user, we are happy to announce that Joe is back in the field. Joe is ready to serve our customers and provide pre-sales and post-sales applications engineering support. You can reach Joe at or 310-218-2076.

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Meet the USA AMAG Inside Sales Team

AMAG’s inside sales department works closely with our customers and the AMAG sales team to answer questions, help with project quotes and renew site support agreements. In an effort to put a face with a name, we’d like to introduce you to our growing inside sales team!

Greg Diamond, Manager of Sales Operations

Gred_Diamond_Edite_1 (1)Greg started at AMAG back in November 2010 as a Senior Analyst for sales, finance and operations. He was promoted to Manager of Sales Operations in August 2015 where he’s grown the inside sales team from one to four, with more growth expected. With his analytical background, he’s always been excited about looking at data in interesting ways to help influence the company’s larger decisions. More recently as a manager, he gets the most satisfaction from watching the people on his team grow as employees and get promoted throughout the company. Greg enjoys running on the beach, playing basketball, rooting for his Lakers and spending time with family and friends.   

Maisha Pace, Inside Sales – SSA’s

MaisaPace1Maisha has a unique role within the inside sales team.  As the SSA inside sales specialist for nearly seven years, she sells Site Support Agreements to our customers. SSA’s let our customers upgrade their Symmetry software to the latest version as well as provide access to technical support to resolve any technical problems. She enjoys being part of a team that keeps businesses secure and helps customers immediately resolve their critical issues. The challenge of working for a growing company with cutting edge technology can produce a lot of excitement some days. Never a dull moment!  When not working, Maisha likes to travel and attend sporting events and concerts.

Celina Louissaint, Inside Sales Specialist

CelinaLouissaintAs an inside sales specialist, Celina answers customer questions and helps with quotes from our resellers. She also works with our customers to renew their Site Support Agreements, and performs various administrative functions. Prior to starting AMAG in June, she was an Account Manager for Coca Cola and an Assistant Manager at Enterprise Rent-A-Car. In her new inside sales role, she likes that she is constantly learning new things everyday, whether it’s about the products, customers or AMAG. She graduated from California State – University of Long Beach, and likes to travel, read and relax at the beach.  

Jane Green, Inside Sales Specialist

JaneGreenJane started at AMAG in August 2017 as an inside sales specialist where she helps renew Site Support Agreements, answer customer questions and provide quotes for our resellers. She graduated from UCLA in June with a BA in Sociology, and interned at a health and fitness company. As a newer employee, she loves working for a company that keeps people safe and is challenged every day with learning her new job. In her free time, she likes to workout, eat yummy food, read, and spend time with her family. She loves to cheer on the Bruins!

Trevor Solt, Inside Sales Specialist

TrevorSoltTrevor has worked as an Inside Sales Specialist at AMAG for over two years. Previously, he was employed at a security integrator where that knowledge has served him well helping AMAG customers. Trevor enjoys working with customers, and particularly likes meeting with customers, vendors and partners in person to learn more about their challenges and needs. When not working, he enjoys hanging out with his family.

If you have any questions about AMAG’s products and solutions, please contact AMAG’s USA inside sales team at 510-318-2380 or

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Cambridge Health Alliance Upgrades Outdated Access & Video With AMAG Solutions

Spectrum.CHAimageWith three hospitals, 15 clinics and 45 buildings, Cambridge Health Alliance was growing and needed to expand its existing legacy Casi Rusco security system which it had maxed out.  Rather than completely rip out their legacy system, they upgraded to AMAG Technology’s Symmetry SR System and Symmetry CompleteView Video Management system.  The SR system allowed CHA to use their existing wiring infrastructure, enclosures, card readers and cards saving thousands of dollars. With 4,000 employees to transition over, the upgrade needed to be seamless.


  • Maxed out old system’s licenses
  • 300 existing cameras used older analog technology
  • Difficult to get service for failing security system
  • Expensive to rip and replace, needed more affordable solution – 4,000 employees, three hospitals, 15 clinics and 45 buildings.


  • Symmetry SR Solution allowed CHA to use existing wiring infrastructure, card readers and cards, saving thousands of dollars.
  • Plug and play controller boards provided a fast and smooth upgrade process.
  • Upgraded to Symmetry CompleteView Video Management System and converted over 120 cameras to IP in initial phase.
  • Easy to add more card readers and cameras as system expands.


  • Eliminated the expansion restriction, allowing for easy, cost-effective scalability.
  • Seamless transition to new Symmetry SR system.
  • Service calls greatly reduced as new controllers, software and video system were integrated.
  • Symmetry Threat Level Manager provides ability to lock down areas in emergency situations.

MaldenCareCenterThe Symmetry SR System and Symmetry CompleteView Video Management System allowed CHA to deploy access control in areas where they could not otherwise due to their maxed out Casi Rusco system and provided expansive features to secure their patients, visitors and staff in today’s world.  The robust reporting provides usable data to make better performance decisions.  The user friendly software made training the security staff easy.  AMAG’s Professional Services Team assisted with the database conversion, as over 4,000 card holder records with photos migrated over to Symmetry, saving hundreds of hours of database conversion work.

“We live in a changing world with elevated threat levels. We will have the ability to lock down areas in emergency situations. We have a threat level manager that is a work in progress and are confident in our Symmetry Security Management System,” said William Chase, chief of public safety, Cambridge Health Alliance.

CHA selected Spectrum Integrated Technologies as their integration partner.

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AMAG Tewkesbury Teamleader Runs for a Cancer Cure


AMAG Purchasing Manager, Paul Butler, Sue Mason and COO Howard Johnson

Sue Mason, an inbound team leader at AMAG Technology in Tewkesbury, UK, has lost friends and family to cancer, including her mom. So when she saw an opportunity to raise funds to support research to find a cure, she started training for the Tewkesbury Half Marathon in support of Cancer Research UK.

Sue also started reaching out to family, friends and co-workers to sponsor her in the May 2017 event that attracted about 800 runners. She raised £733 ($948) in support of Cancer Research UK, and the G4S Match it! Program added an additional $500 (£387).

The G4S Match it! program supports employee community service efforts and the company’s Corporate Social Responsibility commitment. The program focuses corporate charitable giving on local community projects and good causes that are clearly supported by G4S employees. Match-it! program encourages AMAG and G4S employees to become involved in their local community by matching the money they raise for a charity, up to $500.

Building a Smart Security Program

Northwestern Mutual Combines Modern Access Control Technology with Top-Notch Security Officers for a more Efficient Security Program

6881844766115060615-account_id=6Fortune 500 company Northwestern Mutual not only changed the Milwaukee skyline when it built a new high-rise and three-floor Learning Center, it also improved the way it delivers security at both its downtown Milwaukee, WI campus and suburban Franklin, WI campus.

The downtown campus consists of an area of 2.5 million square feet with five buildings, including the new high-rise, Learning Center and commons space, that bolsters a workforce of over 3,000. The Franklin (Milwaukee suburb) campus has an area of 1.1 million square feet and two buildings that hold a workforce of 2,100.

Faced with the challenge of disparate systems for access control, alarm, video, intercom and visitor management, Northwestern Mutual used the building project to upgrade their security program. The goal was to work smarter by automating manual processes and streamlining security using one system. With several hundred sales reps visiting at once for week long continuing education classes, managing those visitors was a challenge.

NWHighRise.hiresTogether, AMAG Technology and G4S Secure Solutions (USA) secured the company’s downtown Milwaukee campus and Franklin campus using the Symmetry Access Control – Enterprise System and Symmetry GUEST visitor management system, along with security personnel. Visitors check in quickly, improving lobby traffic flow, and the system provides an audit trail of who is in the building. The security team now works in a more streamlined fashion to deliver exceptional security.


  • Disparate security systems
  • Manage up to several hundred guests at a time without audit trail
  • Control costs of securing new building
  • Quality of security officer failed to meet expectations


  • Symmetry – Enterprise Access Control system combines alarm management and all security data into one system
  • Symmetry GUEST visitor management system and G4S Secure Solutions Security Officers at all entrances ensures professional operations
  • Symmetry – Enterprise Access Control and Symmetry GUEST easily expands to secure new high rise
  • G4S Secure Solutions (USA) Security Officer training and experience level corresponded to assigned post

Result of Solution:

  • Symmetry – Enterprise Access Control interoperability secures both campuses, saving time and money
  • Symmetry GUEST visitor activity data allows Northwestern Mutual to adjust staff as demand dictates
  • Symmetry – Enterprise Access Control and Symmetry GUEST allowed Northwestern Mutual to leverage technology to reduce risk, streamline its activities and not add headcount when the new tower opened
  • Security Officer qualifications correspond to unique needs of Northwestern Mutual

7536067328187643826-account_id=6 (1)By choosing AMAG Technology’s Symmetry GUEST Visitor Management System and G4S Secure Solutions’ Security Officers, Northwestern Mutual was able to benefit from the synergies of working with one company for all its security needs. Symmetry GUEST allowed security officers to work smarter, not harder, and as result, no additional security headcount was needed for the new high rise. AMAG Technology and G4S Secure Solutions (USA) treated Northwestern Mutual as a true partner, working through challenges and creating solutions that improved security, streamlined processes and saved the company time and money.


See our Unique Offerings at ASIS

Jody_Headshot_2017_croppedBy Jody Ross, Global Vice President of Sales and Business Development, AMAG Technology

Summer is winding down and football season is right around the corner. That must mean ASIS will be here soon!

This year, more than ever, I am excited about ASIS. After working closely with our customers and implementing features you suggested, we are proud to release the newest version of our policy-based identity management platform, Symmetry CONNECT.

Meeting compliance is at the forefront of today’s security concerns. We understand the importance of not falling out of compliance and encountering heavy fines along with potential other losses. Symmetry CONNECT can help you stay in compliance without adding costly staff. It eliminates manual processes, reduces costs, and automates your onboarding, offboarding and access provisioning.

Visit our booth 3823 to learn how CONNECT can manage the entire identity of your employees, contractors and visitors while saving you money and keeping your company in compliance.

BlueReadersWe are also featuring our new Symmetry Blue reader range. Imagine using your phone, something you carry with you all the time, to open doors and all you pay for are the readers? That’s what you get from AMAG. We offer our mobile app for FREE, while our competitors charge for it. Come check it out. I think universities and commercial entities will be the early adopters of this forward-thinking technology, but it’s useful in essentially all vertical markets.

We added new features to our SymmetryWEB web client. Drop by our booth 3823 and learn how you can easily manage alarms and cards in Symmetry Access Control from a tablet or smartphone.

I invite you to come visit us to see what’s new, say hello and ask questions. We want to hear from you. AMAG provides a unique offering unlike no other company. Where else can you get access control, video management, identity management and visitor management all from the same company? Stop by and give us the opportunity to learn your needs and figure out how we can help. Contact me at or my team to schedule a demo or just stop by our booth 3823 at ASIS.


How to Keep your Symmetry System Safe from Cyber Threats

RHImagehiResBy Ryan Howarth
General Manager – Technical Support
AMAG Technology

The recent security threat that has come via virus/malware has brought the needs of security and securing systems to the forefront. Below is some guidance that can be followed to ensure your Symmetry system is kept safe and secure.

The Ransomware attack was based off a vulnerability found in the Windows Server Message Block (SMB) 1.0. Symmetry only uses SMB for file sharing for backup locations and NVR if the video files are saved on a separate file Server.  If you do not have this defined, you can remove this Service from Windows or update it to a newer version.

MS patch updates – AMAG provides a monthly list of tested patch updates. We recommend that these patches are regularly applied to your system. Visit our Partner Site to see if you are up to date.

AntiVirus – Ensure that Antivirus is installed and updated with the required exclusions for where Symmetry is installed to remove the need for re-scanning:

Program File\Security Management System (from V7 > Application Server / Client / NVR)

ProgramData\Security Management System (from version 8> Application Server / Client / NVR)  

Program Files\Microsoft SQL Server\MSSQL\Data (Microsoft KB309422 Database)

Windows\System32\msmq (Microsoft KB829259 clients\Application Server)

ProgramData\Symmetry (from version 8> for NVR’s)

Port listing – Please refer to the Software Installation Manual Appendix E, as this will provide the port listing that Symmetry requires depending on what has been setup and configured.

Symmetry files/patches – Ensure you only load Symmetry files from either the Partner website or supplied via our AMAG team. All software supplied by AMAG is code-signed, so please check the validity, and review any Microsoft security messages that are displayed as part of the installation process.

Database Backups – Ensure at a minimum that a daily Symmetry database backup occurs and that these backups are stored off the network. In an event of a required full-rebuild of your system, you will have a backup of your database if the database computer becomes unusable.

Upgrading – As older versions of Symmetry and Microsoft products reach the end of their Support and Maintenance lifecycle, it is increasingly important to upgrade Symmetry and the underlying OS to ensure the health and security of your system. As part of your maintenance program, upgrades should be planned for on a regular basis.

For more information about Symmetry Server maintenance best practices, a more detailed guide has been compiled by the Support Team and is freely available on the AMAG support site.

Growing the Enterprise Team


Jonathan Moore, Senior Director Enterprise Solutions

AMAG welcomes Jonathan Moore as Senior Director Enterprise Solutions Group. Jonathan is responsible for managing pre-sales and enterprise sales support for Symmetry solutions. He is an expert in compliance regulations in several vertical markets, and will capture and design solutions enhancing operational efficiencies based on AMAG’s products. Previously, he held several positions at Quantum Secure, the most recent was Director, Technical Solutions North America.







Adam Hetman, Applications Engineer

Adam Hetman joins AMAG as an Applications Engineer. Adam will be responsible for providing pre-sales technical and consultative support to AMAG’s RSMs regarding new sales opportunities throughout the US. He will assist with specifications, trade shows, and will support resellers and partners with all aspects of pre-sales and applications engineering. Adam worked at Tyco for nearly 18 years as a sales estimator and installer.

Both Jonathan and Adam report to Vice President-Enterprise Solutions, Stuart Tucker.

Meet Your AMAG US Training Team

AMAG Technology offers a variety of training classes and webinars to educate technicians and end users about the Symmetry Product Portfolio. Our dedicated team of trainers teach classes in the Torrance, California; Burlington (Boston), Massachusetts and McLean, Virginia training center locations.

Meet our team!

don-boling-face-2Don Boling, Training and Education Manager
Don started his career in security at Bosch in 2002 where he worked for nearly nine years before joining AMAG in 2011 as a Technical Training Specialist. He was promoted to Training and Education Manager in February 2012 and runs the North America training department. Don loves spending time with family and friends, particularly attending sporting events for his favorite teams! His passion for education extends outside of work. Don teaches on a wide variety of subjects including computers, networking systems and religious studies.

Pete at PSA 2017Pete Marr, Technical Training Specialist
Pete has worked in the security industry for 30 years, and training has always been part of his career in some way or another. Before that he served eight years in the U.S. Navy as an Interior Communications Electrician. Pete enjoys training because he can share his knowledge and experience with others and then see the “light come on” when a student “gets it.” His other primary functional specialty is content development. Outside of work, Pete plays music (guitar, bass, mandolin and drums) and writes songs. And he’s seriously addicted to trivia!


Valerie Professional PictureValerie Samuels, Technical Training Specialist
As an AMAG Technology trainer, Valerie is learning more everyday about the access control industry which is very new to her. She enjoys learning about the industry and is constantly learning new things even from her trainees each week. Valerie has a BA in Communications from Kean College of New Jersey. After working in radio and as an educator for the Baltimore City Public School System, she became a software trainer for Horizon Blue Cross and Blue Shield and Kaiser Permanente before starting at AMAG. In her spare time she enjoys spending time with family and friends, playing video games, going to the beach, attending concerts, and traveling back east to visit family.


RickJaschobRick Jaschob, PSP®, Technical Training Specialist
Rick started with AMAG in November 2015. Prior to working for AMAG, he worked for Johnson Controls for 25 years and held positions such as Field Engineer, Technical Training Specialist, Applications Engineer/Tech Support, and Sales Engineer. In his free time, Rick enjoys hiking, biking, kayaking, and rafting.


JohnPhelpsJohn S Phelps, Technical Training Specialist
John started his training career with Comcast Cable Communications as a Field Training Instructor where he worked for 14 years. He moved on to AXIS Communications where worked for approximately 9 years as a Technical Curriculum Developer and Senior Trainer. He started at AMAG in September 2016 and his specialty is Video Surveillance and content development. When not training, he enjoys photography and playing guitar in his band, Ransom Monkey, which will release a CD this summer!

Check out our new three-day Symmetry Starter Class. Starting in July, technicians that are new to the industry or new to Symmetry can take this class to learn all the basics of access control as well as of the Symmetry Security Management System. The class prepares installers for the Symmetry Essentials class.

For more information about AMAG’s Symmetry Training Program or to sign up for a class, visit